FAQ

Our rewards program was designed to thank customers for their continued support and engagement with our brand. By joining the program, members are able to earn points through a variety of activities and then exchange those points for exclusive benefits available on our website. Enrollment in the program is free, and once you become a member you can begin collecting points immediately through qualifying actions such as making purchases, interacting with our social media channels, submitting product reviews, and participating in other community activities. The purpose of the program is to recognize loyal customers and provide added value for those who regularly shop with us.

Points earned through the program can later be redeemed for special rewards that may include discounts, exclusive offers, early access opportunities, or other promotional perks available on our website. Members are encouraged to stay active and engaged in order to maximize the benefits of the program. Each qualifying purchase made on our website contributes toward your overall points balance, allowing you to gradually unlock additional rewards over time.

While the rewards system is designed to be flexible and beneficial, certain limitations may apply during major promotional events. For example, during large sitewide campaigns such as seasonal sales or special promotional periods, the use of reward points may be temporarily limited or restricted. In these situations, reward points typically cannot be combined with other discounts, promotional codes, or offers running at the same time. These restrictions help ensure fairness and maintain the sustainability of the rewards program during high-traffic sales events.

Membership within the program is organized into different status levels, also known as tiers. Your tier level depends on how many points you accumulate within a rolling twelve-month timeframe. When you first enroll, you will begin at the entry level tier. As you continue to earn points throughout the year, you may qualify for higher tiers that offer additional benefits and privileges. These upgraded tiers are designed to reward the most engaged members with enhanced opportunities and exclusive experiences.

When you reach a new membership level, that status will remain active for a period of one year starting from the date you achieved it. During that time, you can continue earning points in order to maintain or further improve your membership tier. If, at the end of the twelve-month period, your total points do not meet the threshold required to keep your current level, your membership status will automatically adjust to the appropriate tier that corresponds with your accumulated points. This system ensures that tiers accurately reflect each member’s level of activity within the program.

Members can easily keep track of their progress and benefits through their online account. After signing into the website, your current points balance and membership status will be displayed on both the rewards section and the account dashboard. These pages allow you to review your activity, monitor how close you are to reaching the next tier, and explore available rewards that can be redeemed with your points.

At present, participation in the rewards program is limited to customers located within the United States. This restriction allows us to properly manage the program while maintaining a consistent experience for participants. However, we understand that customers from other regions are interested in taking part as well, and we are continually exploring ways to expand the program in the future. Updates regarding availability in additional regions will be shared as new opportunities become available.

The rewards program reflects our appreciation for the customers who support our brand and engage with our products. By participating, members gain access to a range of benefits while enjoying a more personalized shopping experience. As the program continues to grow and evolve, we remain committed to introducing new ways for members to earn points, unlock rewards, and stay connected with our community.